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General Conditions of Sale

References in these Terms and Conditions to "LG Arts & Crafts" or "we" refer to the company Luís Guarda, owned by "Luís Guarda - Decorative Articles, Lda", a company registered in Portugal, headquartered at Dr. Diogo Pais de Almeida Santos Street, Nº 741, 2420-193 Colmeias , municipality of Leiria and with NIPC 505 418 983. This entity, as well as LG Arts & Crafts with which the data subject interacts, are considered responsible for the data processing in accordance with the RGPD.
 

General conditions
Luis Guarda Lda is a wholesale distribution company, dedicated to the sale of products for Decorative Arts and Decoration, providing a global service to meet the needs of professionals in these areas. It offers its website www.lg-artscrafts.com for general consultation and exclusive sale to professionals. The User, who is already a Client, may place his order online, at www.lg-artscrafts.com or by telephone, email or correspondence. By placing the order, the User expresses his full and complete acceptance of the terms of use and general conditions of sale, the prices and the description of the products contemplated in this transaction.

 

Intellectual and Industrial Property
The texts, logos and other content included in the website are property of Luis Guarda Lda. Any transmission, distribution, reproduction or storage, in whole or in part, of the contents for commercial purposes is prohibited, unless the express prior consent of the owner. 
You undertake to:
(a) not use lg-artscrafts.com for illegal purposes or effects that may adversely affect the rights of Luis Guarda Lda or third parties and, in particular, not to use the site to distribute unlawful information or harmful, or information that is considered unpleasant, discriminatory or offensive to Luis Guarda Lda or third parties;
(b) not disrupt access to the lg-artscrafts.com website, Luis Guarda Lda's computer systems, alter the site, use it to transmit computer viruses, computer hacking, computer worms, etc., or commit unlawful acts that may be qualified in computer crimes;
(c) not infringe any patent, trademark, trade secret, copyright, database right or other intellectual property right of any person or entity;
(d) not assume the identity of any person or entity including, utter false information or otherwise lie in connection with a person or entity;
If you do not comply with these obligations, Luis Guarda Lda reserves the right to immediately prohibit and block access to your site and your network without compensation.

 

Product Availability
Conclusion of all orders placed on the website is subject to the availability of items in stock. Each out-of-stock article has the date of availability unless it runs out during the website update time. Items ordered where it is not possible to ship due to lack of stock are pending and will be shipped with the next shipment or when available.


 

Payment methods
The following payment methods are available:

  • Bank transfer before shipment of the order;
  • Carrier Payment
     

Order Delivery
You will receive an SMS, Phone Call or Email informing you that the order is ready for shipping and reminding of the payment method chosen. Delivery time to mainland Portugal is 1 to 3 business days after shipment. (Madeira and Azores, we only ship to the chosen shipping company). Shipments to other European countries may take 3-15 business days, depending on your destination. The value of the postage depends on the destination and value of the order. The customer will be informed in advance of the amount payable before making the payment.
 

Exchanges and Returns
Luis Guarda Lda accepts the exchange or return of articles. The client benefits from a period of 14 (fourteen) days from the date of receipt to check the order and inform Luis Guarda Lda of the intention of exchange or return. The intention must be communicated via email, info@lg-artscrafts.com, accompanied by a photography in case of defect or breakage. The item (s) to be returned must be sent to LG Arts Crafts, Rua Dr. Diogo Pais de Almeida Santos, Nº 741, 2420-193 Beehives and must be delivered without signs of use and properly packaged. Return costs are borne by the client. In case of exchange, it will only proceed after the delivery of the respective article by the client.

Unfortunately. We cannot accept exchange or return for custom items if there is an error in an approved artwork. Therefore, check the spelling and details carefully, including names and dates.


Registration
In your registration process, the requested data is for opening a customer record to make invoices and business contacts. 


Prices
Prices are presented in euros. VAT is not included, it will be applied to the order total. 
Prices and specifications are subject to change without notice.
 

Product
For technical reasons, the displayed images may differ slightly from the actual colors.


Communication Submission
Your email address may be used to communicate information about our products, services, events or for other promotional purposes. The client has the right no to subscribe to these emails by sending us an email or correspondence expressing this intention, yet maintaining a contact by this way for information that we consider important and relevant to the client.


Protection and Management of your Personal Data
Luis Guarda Lda shares your data with:
(a) Third party service providers who process data on behalf of Luis Guarda Lda, for example, shipments and deliveries (CTT and SEUR), emailing (Sendimblue), search and analytics, brand management and product promotions, as well as administering certain services and features (Google Analytics).
(b) Other third parties, as necessary to:
1. Comply with a request from government authorities, a court order or applicable law;
2. Prevent unlawful use, violations of the Terms and Conditions and policies of our website pages;
3. Defend ourselves against third party complaints;
4. Assist in the prevention or investigation of fraud;
5. We work with other companies that use tracking technologies to deliver advertisements on our behalf on the internet. These companies may collect information about your visits to our web pages and your interaction with our communications, including advertisements.
6. We retain your data for as long as necessary to fulfill the purposes for which we collect it, unless otherwise required by law.




Proteção de Menores
Não é permitida qualquer transação com consumidores menores de 16 anos.