General Conditions of Sale

Legal Information

Owner and Data Controller

LG Arts & Crafts

Owner's contact email: info@lg-artscrafts.com

References in these Terms and Conditions to "LG Arts & Crafts" or "we" refer to the company Luís Guarda, owned by "Luís Guarda - Artigos Decorativos, Lda", a company registered in Portugal, with its registered office at Rua Dr. Diogo Pais de Almeida Santos, Nº 741, 2420-193 Colmeias, parish and municipality of Leiria, and with NIPC 505 418 983. This entity, as well as LG Arts & Crafts with which the personal data subject interacts, are considered the data controllers under the GDPR.

General Conditions

Luis Guarda Lda is a wholesale distribution company, dedicated to the sale of products for Decorative Arts and Decoration, providing a global service aimed at meeting the needs of professionals in these areas. It provides its website www.lg-artscrafts.com for general consultation and exclusive sales to professionals. The User, already a client, may place their order online on the website www.lg-artscrafts.com or via telephone, email, or correspondence. By placing an order, the User expresses full and complete acceptance of the terms of use, general conditions of sale, prices, and the description of the products included in this transaction.

Intellectual and Industrial Property

The texts, logos, and other contents included on the website are the property of Luis Guarda Lda. Any transmission, distribution, reproduction, or storage, total or partial, of the contents for commercial purposes is prohibited without prior and express consent from the owner.

THE USER UNDERTAKES TO:

(a) not use the lg-artscrafts.com website for illegal purposes or purposes that may harm the rights of Luis Guarda Lda or third parties and, in particular, not use the site to distribute illegal or harmful information, or information considered unpleasant, discriminatory, or offensive to Luis Guarda Lda or third parties;

(b) not disrupt access to the lg-artscrafts.com website, Luis Guarda Lda's computer systems, alter the site, use it to transmit computer viruses, hacking, computer worms, etc., or commit illegal acts that may be classified as computer crimes;

(c) not infringe any patent, trademark, trade secret, copyright, database right, or other intellectual property rights of any person or entity;

(d) not assume the identity of any person or entity, including providing false information or otherwise misrepresenting their connection to a person or entity;

If the user fails to comply with these obligations, Luis Guarda Lda reserves the right to immediately prohibit and block access to its site and network without the right to compensation.

Product Availability

The fulfillment of all orders placed on the website is subject to product stock availability. Each out-of-stock item indicates its availability date, unless it sells out during the website update period. Ordered items that cannot be shipped due to lack of stock will remain pending and will be shipped with the next order or when available.

Payment Methods

The following payment methods are available:

› Bank Transfer, prior to order dispatch;
› Cash on Delivery (Payment to the Carrier)

Order Delivery

You will receive an SMS, phone call, or email notifying you that the order is ready, its dispatch, and reminding you of the chosen payment method.

The delivery time for Mainland Portugal is 1 to 3 business days after dispatch. (For Madeira and Azores, we only ship up to the chosen freight forwarder). Shipments to other European countries may take between 3 and 15 business days, depending on the destination.

Shipping costs depend on the destination and the order value. The customer will be informed in advance of the amount to be paid prior to completing payment.

Exchanges and Returns

Luis Guarda Lda accepts the exchange or return of items. The customer has a period of 14 (fourteen) days from the date of receipt to check the order and inform Luis Guarda Lda of their intention to exchange or return. The intention must be communicated via email at info@lg-artscrafts.com, accompanied by a photograph in case of a defect or breakage. The item(s) to be returned must be sent to LG Arts Crafts, Rua Dr. Diogo pais de Almeida Santos, Nº 741, 2420-193 Colmeias, and must be delivered without signs of use and properly packaged. Return shipping costs are borne by the customer. In the event of an exchange, it will only proceed after the customer delivers the respective item.

Unfortunately, we cannot accept exchanges or returns for personalized items if there is an error in a previously approved design. Therefore, please check spelling and details carefully, including names and dates.

Registration

During the registration process, the requested data is used to create a client file for invoicing and commercial contact purposes.

Prices

Prices are quoted in Euros. VAT is not included and will be applied to the total order amount.

Prices and specifications are subject to change without notice.

Product

Due to technical reasons, the displayed images may differ slightly from the actual colors.

Communication Dispatch

Your email address may be used to communicate information regarding our products, services, events, or for other promotional purposes. The customer has the right to opt-out of receiving these emails by sending us an email or correspondence expressing this intention, while still maintaining contact through this channel for information that we deem important and relevant to the customer.

Protection and Management of Your Personal Data

Luis Guarda Lda shares your data with:

(a) Third-party service providers who process data on behalf of Luis Guarda Lda, for example, shipping and delivery (CTT and SEUR), email sending (Sendinblue), research and analysis, brand management and product promotions, as well as administering certain services and features (Google Analytics).

(b) Other third parties, to the extent necessary to:

1. Comply with a request from government authorities, a court order, or applicable law;
2. Prevent illegal uses, violations of the Terms and Conditions and policies of our website pages;
3. Defend ourselves against third-party claims;
4. Assist in fraud prevention or investigation;
5. We work with other companies that use tracking technologies to serve internet advertisements on our behalf; these companies may collect information about your visits to our web pages and your interaction with our communications, including advertisements;
6. We retain your data for as long as necessary to fulfill the purposes for which we collected it, unless otherwise required by law.

Protection of Minors

No transactions are permitted with consumers under 16 years of age.