References in this Privacy Policy and Cookies to "LG Arts & Crafts" or "we" refer to the company Luís Guarda, owned by "Luís Guarda - Artigos Decorativos, Lda", a company registered in Portugal, with its registered office at Rua Dr. Diogo Pais de Almeida Santos, Nº 741, 2420-193 Colmeias, parish and municipality of Leiria, and with NIPC 505 418 983. This entity, as well as LG Arts & Crafts with which the personal data subject interacts, are considered the data controllers under the GDPR.

Luís Guarda, Lda respects any concerns regarding the safeguarding of your private life and, therefore, is committed to clear processing of personal data while safeguarding privacy.

The use of our services establishes acceptance of the terms of this Privacy Policy and its respective updates.

The professionals at Luís Guarda, Lda work every day to provide you with the best possible user experience and are committed to protecting the privacy and personal data of their customers and website users.

The information you share with us is used by us to further improve our services and your shopping experience.

This privacy policy gives you a clear overview of how we may use your information, how Luís Guarda, Lda adopts the best organizational and technical practices in preserving the confidentiality, integrity, and availability of personal data. Our job is to protect the data we collect and process, in strict compliance with applicable legislation, and to provide options for you to exercise control over your information and protect your privacy.

1- Who is responsible for processing your personal data?

Luís Guarda, Lda is responsible for the processing of your personal data.

2- What personal data do we collect and when?

In the context of providing the requested products and services, we ask you for certain personal data. For example, when subscribing to the newsletter, making purchases, contacting our customer support services, creating an account, participating in our events or contests, or interacting with our website pages. This personal data includes your:

• › Contact details including name, Tax ID (NIF), email, phone number, and shipping and billing address;
• › Login and account information, including email and password;
• › Purchase history;
• › Payments;
• › Personal preferences including marketing and cookie preferences.

When interacting with our website pages, data is collected and shared automatically with Luís Guarda, Lda by the technological platforms providing the experience. For example, your browser or mobile device may share certain data with Luís Guarda, Lda as those devices interact with website pages. More information about these practices is included in the Cookies section below. This information includes:

Cookies, IP addresses, referrer headers, data identifying your browser and version, web beacons, and web tags.

3- Why and how do we use/process your personal data?

We use the personal data we collect from you in the following ways:

a) To provide website page functionalities and the services you request.
When using our website pages, we use your data to provide the product or service selected by you. Example: if you make a purchase or participate in an event or promotion, we will use the contact information you provided to communicate with you about your purchase, event, or promotion. If you consult our customer service, we will use information about you, such as delivery or payment information or about the product you purchased, to help resolve a problem or question. In some cases, to use specific features on our website pages and services, you may need to provide Luís Guarda, Lda with additional data for specific uses, for example, logging in through a social network or Google login;

b) To communicate information about our products, services, events, or for other promotional purposes;

c) To modify your email or SMS subscriptions or to opt out of receiving communications from Luís Guarda, Lda, you must do so via your account or, if that option is not available, contact us via the following email: info@lg-artscrafts.com and communicate your preferences;

d) If you are already a customer of Luís Guarda, Lda, having made a purchase in the past, for example, we may use the email address you provided to send you marketing communications about similar products or services from Luís Guarda, Lda, unless you have opted out of this option.

e) In other cases, we may request your consent to send you marketing information about products, services, events, and promotions from Luís Guarda, Lda. We may use the information you provided, such as your use of the website pages www.lg-artscrafts.com, your visits, or purchases made at Luís Guarda, Lda, to personalize communications regarding products and services that may be of interest to you. Where legally required, we will also seek to obtain your consent before sending marketing communications;

f) To operate, improve, and maintain our business, products, and services.
We may use the data you provided to operate our business. For example, when making a purchase, we may use this information for accounting, billing, auditing, and other internal functions. As an example, we may use data on how you use our products and services to improve your user experience and help diagnose technical and service issues;

g) To protect our rights or those of third parties, property, or safety.
We may also use data on how you use our website pages to prevent or detect fraud, abuse, illegal uses, and violations of our Terms of Use, and to comply with court orders, government requests, or applicable laws;

h) For general research and analysis purposes.
We use data on how our visitors use our website pages and services to understand customer behavior or preferences. For example, we may use information on how visitors to www.lg-artscrafts.com search for and find products to understand the best ways to organize and present product offerings in our store.

i) Other purposes
We may also use your personal data for other purposes, subject to specific notice at the time of collection and obtaining your consent when necessary.

4- Who do we share your personal data with?

Luís Guarda, Lda shares your personal data with:

a) Third-party service providers who process personal data on behalf of Luís Guarda, Lda, such as: shipping and delivery (CTT and SEUR), email distribution (Sendinblue). For research and analysis, brand management, and product promotions, as well as administering certain services and features (Google Analytics), only your location, IP address, browser used, and version will be collected.

b) Other third parties, to the extent necessary to:

1- Comply with a request from government authorities, a court order, or applicable law (your name, address, phone number, and NIF may be collected);

2- Prevent illegal uses, violations of the Terms and Conditions of Use, and Policies of our website pages;

3- Defend ourselves against third-party claims;

4- Assist in the prevention or investigation of fraud;

5- We may also transfer your personal data in the event of a sale or transfer of all or part of our business or assets (including in the event of reorganization, demerger, dissolution, or liquidation).

6- Remarketing
Our website pages use retargeting technologies. This technology allows us to show visitors who have already shown interest in our store and products advertisements for our products on partner web pages.
Additionally, we work with other companies that use tracking technologies to serve advertisements on our behalf across the internet. These companies may collect information (only the URLs you visited will be collected) about your visits to our web pages and your interaction with our communications, including ads.
Retargeting technologies analyze your cookies and show ads based on your past browsing behavior. For more information about cookies, please consult the cookies section.

8- Protection and management of your personal data
Encryption and Security: We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data. Your personal data is contained in protected datacenters and is only accessible by a limited number of people who have special access rights to those systems.

International data transfers: The personal data we collect or generate (process) within the context of our website pages will be stored within the European Union. Some of the data recipients with whom Luís Guarda, Lda shares your personal data may be located in countries different from the country where your personal data was originally collected. The laws in those countries may not provide the same level of data protection compared to the country where you initially provided your data. However, when we transfer your personal data to recipients in other countries, we will protect that personal data as described in this Policy and in compliance with applicable legislation.

9- Retention of your data

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, unless otherwise required by law;

10- Your rights regarding your personal data

Having ordered products or services or registered an account with us, you will have access to a large portion of your information through one of our website pages. Typically, our website pages offer the option to add, update, or remove information we hold about you. You have the right to request:

10.1- Access to your personal data; rectification of your personal data if it is incomplete or incorrect; edit such data in your personal account;

10.2- Erasure of your personal data;

10.3- You also have the right to object to the processing of your personal data for legitimate, justified reasons related to your personal situation;

10.4- In cases where we obtain your consent to process your personal data, you have the right to withdraw your consent at any time;

10.5- You also have the right to object to the processing of your personal data, including opting out of direct marketing purposes via email marketing or SMS. For newsletters and SMS, you can use the mechanisms presented below or use the OPT-OUT mechanisms sent in any communication made.

To exercise the rights outlined above, please check your personal area at www.lg-artscrafts.com. If any of these rights are not available in your account, exercise your right by contacting us via email: info@lg-artscrafts.com.

11- Changes to this privacy policy

Luís Guarda, Lda is committed to observing the fundamental principles of privacy and data protection. Therefore, we regularly review our online privacy policy to ensure that it is error-free, clearly visible on websites, contains all necessary information, is implemented in full, and complies with data protection principles. This privacy statement may be modified occasionally to always correspond to new developments and opportunities relating to the internet and to comply with current legislation. Significant changes to this policy will be published on our website along with an updated version of the online privacy statement.

If you have any questions about this policy or how Luís Guarda, Lda collects and processes your personal data, you can send your questions to the email info@lg-artscrafts.com

What are Cookies?

What types of cookies are used on this site?

• › Authentication cookie (LuisGuarda_Auth_Coockie): Cookie used by backoffice users.
• › Session cookie (ASP.NET_SessionId): Temporary cookie that remains in the browser's cookie file until the user leaves the web page, so no record is left on the user's hard drive. The information collected by these cookies is used to analyze site traffic patterns. Ultimately, this allows us to improve content and enhance site usability.
• › Cart cookie (lgarts38crafts-BINFO): Cookie used by the application to persist information used in the cart.
• › Identity Validation Cookie (RequestVerificationToken): Cookie that allows the website to respond to any action the user performs on the website, such as completing a survey form.
• › Cookie Consent (cookieconsent_status): Cookie that identifies to users where the site's terms of use and privacy terms are located.
• › Google Analytics (__utma, __utmb, __utmc, __utmz: __utm cookies starting with "__utm"): enable the function of the analytics software. This software helps analyze website visitors and provides anonymous information, such as browsers used, returning visitors, and response to marketing activities.

What does not authorizing the use of cookies imply?

If you prefer not to allow cookies, you have the option to disable cookies in the internet browser you use, but you should keep in mind that this may prevent some web pages from displaying correctly.

How do I configure my browser?